CM HelplineYour Voice to the Chief Minister's Office
Submit and track grievances anytime through our mobile app, 24/7 AI-powered phone helpline (1905), or online portal.
Mobile App
iOS & Android
Dial 1905
24/7 AI Helpline
Web Portal
Online Access
How CM Helpline Works
A simple, transparent 4-step process to ensure your voice reaches the right authorities and gets resolved efficiently.
Raise
Submit your grievance via Mobile App, call 1905, or use the Online Portal with details and supporting documents.
Register
Your grievance is immediately registered in the system and you receive a unique tracking ID via SMS.
Process
The concerned department and officers review your case, take action, and update the status regularly.
Resolve & Notify
You receive timely updates and final resolution notification with complete action taken report.
Average Resolution Time: Most grievances are resolved within 15-30 days. Critical issues receive priority handling with expedited timelines.
CM Helpline Assistant
How can I help you today?
Hello! I need to report a pothole issue on Main Street.
I'll help you file that grievance. Which ward is Main Street in?
Grievance #12345
Road Maintenance
Use the CM Helpline Mobile App
File grievances on-the-go with our intuitive mobile app. Get instant AI assistance, track your cases, and receive real-time updates - all from your smartphone.
AI chatbot assistance for easy form filling
Attach photos and documents directly
Real-time push notifications for updates
Track grievance status with detailed timeline
Dial 190524/7 AI-Powered CM Helpline
Simply call 1905 anytime to lodge your grievance through a natural voice conversation. Our AI assistant guides you through the process and ensures your complaint is registered accurately.
24/7 Availability
Available round the clock, including weekends and holidays
AI Voice Assistant
Natural voice conversation with intelligent AI bot
Instant SMS
Receive grievance ID and tracking details via SMS
Toll-Free Service: The 1905 helpline is completely free to call from any mobile or landline across Goa. You can choose to speak in English, Hindi, or Konkani.
Multilingual
EN | HI | KON
AI-Powered
Smart Assistant
Submit or Track Your Grievance Online
Access our secure online portal to file new grievances or track the status of existing ones. Login with your mobile number for a personalized experience.
Citizen Login
Registered users
New user? Register here
What you can do:
- File new grievances with document upload
- Track all your submitted grievances
- Add additional information or documents
Track Grievance
Without login
You'll receive your grievance ID via SMS after registration
Sample Grievance ID Format:
CMH/2024/12345
You can also track using the mobile number used during registration.
Easy Form Filling
Simple step-by-step form with AI assistance
Document Upload
Attach photos, PDFs, and supporting documents
Real-time Tracking
Live status updates and detailed timeline
Grievance Management System
Secure portal for authorized government officials to manage and resolve citizen grievances efficiently.
System Capabilities
Comprehensive tools for efficient grievance management and resolution tracking.
View and manage assigned grievances
Update action taken reports and status
Add remarks and upload supporting documents
Track timelines and escalation requirements
Generate reports and analytics dashboards
Need access credentials? Contact your department IT administrator or email [email protected]
AI-Powered, Citizen-Centric Platform
Leveraging cutting-edge AI technology to make governance more accessible, efficient, and responsive to citizen needs.
AI Chatbot Assistant
Intelligent conversational AI in mobile app and web portal helps citizens fill forms and answer queries.
Voice Bot for 1905
Natural language voice assistant handles calls 24/7, understands context, and registers grievances accurately.
Smart Classification
Automated speech-to-text and AI categorization routes grievances to correct departments instantly.
Predictive Analytics
AI-powered dashboards identify trends, predict workload, and suggest proactive measures for common issues.
Multilingual Support
AI understands and processes grievances in English, Hindi, and Konkani seamlessly across all channels.
Instant Validation
Real-time data validation and duplicate detection ensures quality and prevents redundant registrations.
24/7
AI Availability
3
Languages Supported
<2min
Avg Response Time
95%
Accuracy Rate
Frequently Asked Questions
Find answers to common questions about using the CM Helpline platform.
Still have questions? Contact us at [email protected] or call 1905